Angry, frustrated, and entitled customers just come with the retail territory. After a while, you realize that staying calm and disinterested is the best way to really get under their skin. This guy ...

There's a way to take the edge off a situation without using triggering phrases that can make people even more irritated.

For a lot of us, "getting it out" is the only way we feel like we can actually deal with anger. But science shows that "venting" doesn't actually help when you're angry. In fact, it can often make it ...

This story is from The Pulse, a weekly health and science podcast. Find it on Apple Podcasts, Spotify, or wherever you get your podcasts. Amie Ward has worked in the hospitality industry for more than ...

UNDATED (WKRC) - A new study discovered that knee-jerk reactions to anger, like punching a pillow or venting to a friend, might not be effective for calming emotions. Punching a mattress, screaming ...

Most of my work looks at how we can understand and manage our own experiences with anger. However, there’s another side to this, since we all have to talk to, or work with, angry people all the time.