News Xtend has appointed Karen Gill as Head of Sales and Client Success, focusing on small-to-medium enterprises. The agency ...

Intelligence without structure eventually becomes noise. And in customer success, noise has a very measurable price.

B2B customer experience is evolving, and most teams aren't ready for it. Here's why.

Focusing on technical delivery rather than demonstrating tangible client value has created a “great chasm” where MSPs are ...

When a client begins work with a new accounting firm, the onboarding process sets the stage for what's to come. This is where leadership shines, not just in the logistics they oversee but in the ...

What happens when the deal is done, and the project is handed off to the client success team? Here are four ways your client success team can support retention and revenue growth after the sale has ...

No one likes hearing “no.” But saying it isn’t easy either. Customer success managers jump through hoops to keep clients satisfied and make sure they’re getting the most value out of a product or ...

AL-ZUBAIDI If you focus on only a few clients, it’s a big mess—one unhappy client, no matter how big or small they are, takes away from 30 happy clients. As we grew, our biggest challenge was ...

In my last article, I discussed why a dedicated Customer Success (CS) department is essential for B2B service organizations, especially those in technology and SaaS. We covered the strategic role of ...

Naveed Anwar, Citi’s global head of Platforms and Data Services, discusses enhancing client experience in a real-time environment. Global Finance: How does Citi’s innovation roadmap translate into ...

The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. BY Fast Company Executive ...

Industry Veteran Joins from Brightree to Deepen Parachute's Partnerships with HME Providers NEW YORK, June 29, 2026 /PRNewswire/ -- Parachute Health, the order management platform for home medical ...