When you run a business, you interact with suppliers as much as customers. When a customer has a complaint for you, you should resolve it. Just the same, if you have a complaint with a supplier, you ...

New Delhi [India], March 27: In today's competitive market, every business aims to achieve 100% consumer satisfaction to establish itself as a trusted brand. However, there are times when products or ...

Complaint letters used to be seen only by the hapless elected officials, newspaper publishers and corporate complaint departments (the latter renamed “customer service” in a vain attempt to get ...

Address the letter to the company head or the person who handles consumer complaints. Type or write neatly. Be clear, concise and courteous. Include your name, address, account number (if any) and how ...

It’s been a while since the last Toolbox, so you’ll have to forgive me if I’m rusty. I’ll start by relating a dream I had recently: In the dream I was at a sidewalk café in Athens-a place I haven’t ...