1. Focus on the patient’s experience. Hospitals need to restructure the traditional hospital model, in which the care process is seen from the physician or nurse’s perspective, says Dr. Steele.

Concierge programs can strengthen revenue, improve physician retention and boost patient satisfaction without disrupting existing operations.

Patient churn in healthcare happens when patients stop coming, delay follow-ups or switch providers without much notice. Unlike missed appointments or formal complaints, churn often slips under the ...

Prioritizing the consumer experience has permeated nearly all industries. Uber and Lyft changed the way we experience travel, Netflix made us think twice about going to the movie theater and OpenTable ...

Please provide your email address to receive an email when new articles are posted on . Practitioner empathy was associated with patient satisfaction based on evidence from 14 randomized clinical ...

Patients and caregivers call hospitals for many reasons, including to make an appointment, inquire about a loved one’s condition, ask for a prescription refill, get directions, or in a medical ...

Use of virtual reality (VR) to explain shock wave lithotripsy (SWL) can help improve calmness and satisfaction among patients ...

The Orthopaedic Joint Reconstruction Program at 250-bed Gottlieb Memorial Hospital in Melrose Park, Ill., achieved an outstanding score in the 99th percentile range in the first quarter of 2009 on CMS ...

The study of patient satisfaction is a rapidly emerging area of importance within health care. High levels of patient satisfaction are associated with exceptional physician-patient communication, ...

Designed for patient access directors and call center managers, the scorecard addresses a persistent measurement gap in ...

As acute care hospitals face growing competition, protecting their orthopedic surgery departments becomes increasingly valuable. Not-for-profit acute care hospitals depend on that revenue to subsidize ...

Results presented here showed greater social media engagement among arthroplasty surgeons was not associated with higher ...