“Oh, by the way, what’s your customer retention?” asked the managing partner of a venture firm while we were in the final stages of their due diligence. It was the turn of the millennium, and I was ...
The battle for the top positions in the 2021 Men's T20 World Cup - both in the qualifiers and the Super 12s - has brought in sharp focus the net run rate (NRR), which is the metric used to separate ...
If there was a metric that used to be an Achilles’ heel for us at Metadata, it was net revenue retention (NRR). But now we see it as a badge of honor. NRR is a widely adopted customer success key ...
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