Your calls, data, and M-PESA usage are seamless, and behind these services are men and women who run end-to-end service monitoring to ensure you’re always flawlessly connected.Meet the watchers of the network. | Safaricom PLC

Safaricom’s Chief Financial Services Officer, Esther Masese Waititu, leads M-PESA, a platform serving over 33 million customers. Her role ensures financial services remain accessible, secure, and seamless. Her day starts early, reviewing key metrics, ensuring smooth operations, and prioritizing transaction security. She analyzes customer feedback to enhance user experiences and exceed expectations. Supporting her team, fostering collaboration, and engaging stakeholders keep M-PESA at the forefro

Now you can keep up with your finances in a few easy steps on M-PESA. Whether it’s M-banking, wealth management services or insurance, you can access these services by simply dialing *334# and selecting ‘financial services’. Thank us later #LifeMadeEasyForYou | Safaricom PLC

East Africa just got closer than you ever imagined. You can now send and receive money fast and conveniently across the region through M-PESA. Whether it’s sending money to your business partners in Rwanda, sending pocket money to your college going children in Uganda, sending money to family in Tanzania or suppliers in Kenya, you can do it all through your phone. It’s quick and easy; just dial *840#. Learn more http://j.mp/_MPESAGlobal #MPESAGlobal | Safaricom PLC

Paying for goods and services has been made easier through M-PESA. In just a few clicks, you can conveniently access ‘Lipa Na M-PESA’ services and pay for all you’re needs. Simply dial *334# and follow the prompts. #LifeMadeEasyForYou | Safaricom PLC

For 18 years, M-PESA has been more than just a mobile wallet - it has been a trusted companion in everyday life. To celebrate this incredible journey, we hit the streets of Lang’ata and Kiserian, surprising our customers with free rides, covering their supermarket bills, and picking up the tab at eateries to say thank you for their unwavering support. But the celebrations didn’t stop there! We also spent time at Huruma Children’s Home, sharing food supplies, laughter, and special moments with th